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Frequently Asked Questions
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    How can I join®?
    If you are looking to buy on FashionGo, Click Register or Be a Buyer link. Buyer membership is free! Complete the application and submit the required documents to verify your business. Please allow 48 hours to receive a response from customer service team. If you are looking to sell on FashionGo as a vendor, click the Be a Vendor link or call us at (213) 745-2667 to discuss our membership plans.
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    Why do you verify my information before allowing membership?® is a wholesale online shopping mall, membership only website.
    The verification process is for the protection of our vendors, to ensure that all merchandise is purchased by wholesale buyers for resale purposes only. It filters out fake accounts and reduces fraudulent activities.
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    I've registered but still cannot access some vendor stores. Do I have to register again?
    Most likely, your account hasn’t been approved yet. Check your email inbox or spam as Customer Service team communicates directly via email. It will explain the missing information for your account. We may or may not request for more documents depending on information provided. If you already have full access and cannot view certain vendors, please contact the vendor directly for more information.
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    Are worldwide buyers welcome to shop?
    Yes.® is a worldwide online shopping mall. Anyone with a valid business license, permit or certificate for your country can join to be a member.
    Register to be a Member
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    How can I change my member information?
    Click My Account you can edit information such as your address, phone number, password and credit card information. If you need to change email address or company name, please contact customer service at or 213-745-2667, ext 1.
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    Is my personal information safe and secure?
    At®, we value your privacy and the security of your personal information. Fashiongo is a proud to partner of Stripe, Level 1 PCI Compliant service provider, adhering to the most stringent security rules to protect and secure your credit card data. Fashiongo does not store any credit card information.
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    How do I search for a specific product?
    Use the keyword search bar at the top of the site. Type in the search word description and choose from the listed dropdown to narrow your results. You can also search for specific items by typing in the “Style Number” of the item. Also try our Style Match feature on the search bar!
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    What are the shipping costs?
    Shipping costs varies depending on the shipping location, shipping method and weight/size of the box. Shipping fees are added to your order amount after orders are ready to be shipped by each vendor. For more information on shipping, please contact the vendor you have current orders with.
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    When will my credit card be charged?
    When the order is confirmed, the vendor is ready to pack and charge with the shipping fee. Each vendor will send you an email confirming your order, including shipping costs and tracking number.
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    What is Consolidated Shipping?
    Consolidated shipping is convenient and cost effective way for buyers to receive goods from many vendors in one shipment, reducing your delivery costs.

    To request this service, simply follow the instructions below:
    1. Make sure you have more than two (2) vendors in your shopping bag.
    2. Mouse over the shopping bag and click [VIEW SHOPPING BAG].
    3. Click on the BLUE [PROCEED TO CHECKOUT] button.
    4. Check each vendor that you would like to checkout for the consolidation order. Select payment and for shipment, select "Ground Shipping" under [CONSOLIDATION]
    5. Consolidate all the vendors in the cart.
    6. To finish placing your order click Place Order.
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    What if I want to change or cancel my order?
    Please contact the vendor directly to modify, cancel, refund/exchange or return orders.